Effective May 4, all travelers are required to wear a facial covering on board.airline to implement such a requirement, which further demonstrates our commitment to the safety of our customers and flight attendants. Effective April 24, all flight attendants have started to wear face masks while on duty.We have implemented onboard procedures to minimize risks, including: Limiting person-to-person contact and contamination are paramount to what we do. United’s mainline aircraft are equipped with state-of-the-art circulation systems, similar to those found in hospitals, which use a high-efficiency (HEPA) filter to circulate the air and remove up to 99.7% of airborne particles. ![]() When we are advised by the CDC or local health authorities of an employee or customer who has traveled onboard and who is exhibiting coronavirus symptoms, that aircraft is taken out of service and sent through a full decontamination process that includes our standard cleaning procedures plus washing ceilings and overhead bins and scrubbing the interior. Our teams use an effective, high-grade disinfectant and multi-purpose cleaner. The cleaning procedure for flights includes a thorough wipe-down of all hard surfaces touched by customers and employees - lavatories, galleys, tray tables, window shades, and armrests. We also have a team of in-house medical experts, including an industrial hygienist who reviews and tests cleaning products, and a corporate medical team who are on-call, around the clock to assist with employee and customer health inquiries.Īll aircraft are cleaned at a variety of touchpoints throughout the day. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), government agencies and other global health organizations to share the most up-to-the-minute information. The safety of our customers and employees is and always will be our top priority, and we have implemented strict policies to keep our customers and employees safe.īecause the impact of the coronavirus outbreak continues to evolve rapidly, our teams are in daily contact with the U.S. What United is doing to keep customers and employees safe Given the high level of uncertainty regarding travel, United is working to give customers more flexibility by waiving change fees for any booking – domestic or international – through May 31 for any travel they have booked through the end of the year. Customers are encouraged to check for the latest flight schedule. With current COVID-19 travel restrictions in place, flight schedules are subject to change without advance notice.
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